REIMBURSEMENT

We cover up to USD $100 for alterations in the USA and Europe. Your alteration reimbursement amount will depend on the garments being altered. The maximum limit for each garment is listed below. Make sure to notify us within 15 days from the date you received your order by contacting our Concierge Service Team.

• You will not be able to apply for any alterations credit once the applicable period has expired.

Visit your local tailor within 15 days and save the “Alteration Form” and the “Receipt” for the adjustment. This amount will be either refunded or credited to your next order based on the current agreement.

NEW REMAKES

In the event, your local tailor is not able to help you with alterations. First, provide the adjustments needed and pictures of yourself wearing the garments. Our Concierge Service Team members will make an expert assessment and provide a recommendation on the next steps, which may include work completed by our master in-house tailors or a remake. No question asked.

RETURN GARMENT

All approved returns will have refunds issued within two business days upon the receipt of the package. 

Refunds will be processed back to the original payment method. Please allow 2-10 days for your account to be credited – base on your card provider.

Returns can be made in person at the following location(s): At our showroom.

Returns can be made by mail. To return a good by mail, follow the following procedure:

• To complete the return please email our Concierge Service Team at concierge@ralba1982.com.
• We will need your order number and name to process your return.
• We will send you a pre-paid return label if you live in the United States or Canada. 

Once you’ve received the label: Neatly re-pack the item(s), securely attach the shipping label to the box, ensuring to cover any previous postage labels. For domestic shipments, please drop them off at your nearest UPS location. 

Garments that have already been altered or adjusted do not qualify for a return. 

• All returns must be sent to: RALBA1982 c/o Returns 4400 N Federal Hwy Ste 152 Boca Raton, FL 33431 

Please allow up to 2-5 business days for RALBA1982 to inspect the merchandise and you will receive an email approving or declining the returned merchandise.

• If approved, we will refund your account within the same day of receipt.
• If your item(s) is not approved: Our Concierge Service Team will contact you on why we couldn’t accept your return.
• The item(s) will be shipped back to you. 

Refunds do not apply to the following goods:

• Custom Made
• Made to Measure;
• Made to Order;
• Tailored Clothings; and
• Sale Items.
• Refunds for Services